, and one of our helpful representatives will get back to you fast, usually in less than two hours!
Q: What is your return policy?
A: Please note that we do not accept exchanges on any of our products.
You can return products in their original packaging in new condition to receive a refund, less a 15% restocking fee.
We strive to provide you with top-notch quality products and customer sevice, if in the rare case you need to send a return a product, please follow the guidlines listed below.
1. Include a copy of your invoice.
2. Please include a brief explanation of the problem/issue
3. You will receive an e-mail confirmation of the credit once it has been issued
Ship returns to:
NORTHSTAR CASES
Attn: Returns/Warranty Dept
1743 Presidential Lane
Shakopee, MN 55379
You can shop at www.northstarcases.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway, to offer safe and secure credit card and electronic check transactions for our customers.The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks.The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
Northstar Cases is registered with the Authorize.Net Verified Merchant Program